Culinary Connection Gifts - Online Store Return & Exchange Policy

 
 

We at CulinaryConnectionGifts.com want you to be fully satisfied with your online purchase, and to shop with us in the future. For this reason, we allow product returns within 10 days of the shipment date.

Please notify us in advance at sales@culinaryconnectiongifts.com or call us at 972-398-9009 if you desire to return a product. Please indicate if you would like a return or exchange.

Sorry, no cash refunds.

As soon as we get the return message from you, we will direct you where to ship the product. All returned products will need to be marked with your address, and with a copy of the receipt enclosed in the box. You will need to return the product in its original box along with all documents and parts. No product will be accepted back without all original documentation and in new condition.

As soon as we receive the product(s) your credit card will be credited. Shipping and handling on returned merchandise is non-refundable. If you have requested an exchange, we will credit or charge your account for the difference. Please provide credit card information for thess purposes.

As a reminder, when shipping back to us ship prepaid and insured with the package securely packed and wrapped. Be sure to keep record of the tracking number to protect against product loss/damage or theft during transit.

If you refuse a shipment, our shipper will return the order back to us, and we will bill you for both shipping costs (original and return).

Sorry, no C.O.D.

All sale or discounted items are final sales.

Order Fulfillment: We ship primarily UPS. Most order ship within a few days of order receipt. Due to the vast nature Due to the vast array of products we offer that are produced around the world, some items might not be immediately available. These special order items may result in a longer delivery time. If that is the case we will notify you within 36 hours of your order with an update. If you have ordered an item that is not available or is back-ordered, we will notify you of the situation via email. You will be given the option for a refund should you be unable to wait for the merchandise's availability. If you require expedited shipping, please contact us at 972.398.9009 or purchasing@culinaryconnectiongifts.com.

Send to: Culinary Connection, 7201 Bishop Street, E10, Plano Texas, 75024. Attention: Web Returns Department.